FAQ
Questions
If yours is not here, ask the studio — there is no charge for asking whether something can be made.
The pieces
What are the pieces actually made of?
The pieces are printed with ABS-like resin and painted with acrylic paint.
What does “limited edition” mean here?
A limited piece is made in a fixed edition. Its page shows the edition size and how many remain.
Are two pieces ever identical?
No. Every piece is painted by hand, so no two catch the light quite the same way.
Commissions
How long does a commission take?
Between one to two weeks depending on complexity. You approve a greyscale sculpt render before we cast, so nothing is painted until the likeness is right. Stocked pieces dispatch in five to ten working days.
What should I send?
For a pet or real person, three to six photographs: front, side, and any necessary detail shots. Photographs taken from a eye level angle and decent lighting. For fictional characters, character sheets or reference art plus a written brief. You can attach images to the brief on the commission page.
What does a commission cost?
Each commission type shows its starting price on the Customize page, and the brief shows a live quote as you choose options. Open briefs through the Custom Forge are quoted by the studio.
Orders and payment
How do I pay?
Card or EFT. When you place an order, it is reserved for you, and the studio follows up by email with EFT details if required.
How do I track my order?
On the order tracking page, with the order number from your confirmation and the email address you ordered with.
Delivery and damage
Do you ship outside South Africa?
Yes. International orders go by tracked courier and are insured to full value. Duties are calculated at your border and are the recipient’s responsibility — we declare honestly, always.
Can I collect from the studio?
Yes — choose Studio Collection at checkout. The studio is in Fourways, Johannesburg and will call to arrange a time.
What if my piece arrives damaged?
Photograph it before you unpack anything else and email the studio within 48 hours. We recast and reship at our cost. Resin travels well, but couriers are couriers.
Still wondering?
Ask the studio